Important Information
1. Deadline for Opening a Dispute:
- Customer is to send us an email of the dispute within 7 days after the product has been received.
2. Force Majeure:
Cresvara is not responsible for product damage or shipping delays caused by events beyond its control, including but not limited to epidemics, international conflicts, strikes, natural disasters, and customs inspections.
3. Destination Limits:
Due to limited international transportation, Cresvara does not accept disputes for orders shipped to certain countries.
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
4. Other Important Notes:
- Orders held at local post offices due to incomplete addresses or being unclaimed are the buyer's responsibility to retrieve.
- If local tracking shows delivery, but the package is not received, Cresvara will investigate (this may take 1–2 months) but cannot guarantee a resolution.
5. Unacceptable Disputes:
Cresvara will not accept disputes based on the following:
- Dislike for the product.
- Claims that the product description was inaccurate.
- Complaints about unusual smells.
- Incorrect orders due to buyer error.
- Incorrect shipping addresses provided by the buyer.
- Agreed-upon product differences negotiated in advance.
- Tracking information deleted by logistics companies or post offices.
- Customs clearance issues caused by the buyer.
How to Submit the Dispute Review Request?
To process a return or dispute, please follow these steps:
Customers are required to notify Cresvara of any disputes within 7 days after receiving the item.
- a. Provide Evidence: Attach photos or videos of the damaged item to prove damage. If photos are insufficient, please upload a video.
- b. Include Details: In the email, provide your name, date, and a description of the issue, including evidence of when the product was delivered.
Cresvara Review Process:
Cresvara will review the evidence provided and respond to the dispute. Based on the findings, Cresvara may issue a refund, resend the product, or accept a return under the following circumstances:
- Orders delayed.
- Orders not received.
- Products damaged.
- Incorrect or missing products.
- Order cancellation.
Returns:
- Returns are accepted only after Cresvara reviews and acknowledges the dispute.
- After the review, an approved returns must be sent back within 3 days from Cresvara's acknowledgement.
Questions?
For further inquiries, email us at jessa@cresvara.com
Cresvara is committed to providing exceptional service and ensuring customer satisfaction.
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